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Is there assistance with transport to Medical Appointments from rural or regional locations?

As part of the assessment of an application or a claim, it is sometimes necessary to request our customers be examined by an independent medical specialist or, for a claim, to attend rehabilitation r…

What if I’m having difficulty meeting timelines or getting identification documents?

Sometimes, it may be difficult for you to attend medical appointments or to obtain the necessary documentation in the timeframes required to keep your application or claim open.If this happens, Qanta…

How do I access translation services?

For our non-English speaking customers, there’s a free Translation and Interpretive (TIS) service available through the Australian Government. This can be accessed by calling TIS on 13 14 50. TIS wil…

How do I access the National Relay Service?

The National Relay Service (NRS) ensures Qantas Life Insurance is accessible to customers who have a hearing or speech impairment. To access a Qantas Life Insurance telephone number: TTY (Text Teleph…

What can I do if I’m suffering financial hardship and am having trouble paying my premium?

If you would like to change the terms of your policy or if you are having trouble paying your premiums, we may be able to offer you financial hardship assistance. Please contact us to discuss the opt…

Need more information?

Refer to the Product Disclosure Statement that was provided to you at the time you were issued with your policy, including any updates given to you since you joined, or call us on 13 49 60.

Do you offer any assistance if I am experiencing vulnerability or hardship?

For example, domestic or family violence, financial distress; mental or physical health issues, language or literacy barrier due to cultural background? Our insurance partner, TAL, have a Domestic an…

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