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Do I need medical proof of my positive COVID-19 result if I need to cancel my trip?

Yes. You will need to provide documentation to support the circumstances of your claim. We understand that the type of documentation you are able to provide may vary and we assess every claim on a case-by-case basis. 

You should submit as much information as you’re able to along with your claim, as this will help us to assess your claim in a timely manner and reduce the possibility that we may need to ask you for further information. 

Information you can supply includes: 

  • Letter from a medical practitioner confirming you are medically unfit to travel due to being diagnosed with COVID-19; and
  • Either a positive rapid antigen or PCR test result as proof of diagnosis in relation to COVID-19 claim submissions.

Don’t forget to contact your travel service providers as well, as you’ll also need to demonstrate that you have requested a refund or tried to reschedule your arrangements, and what your out of pocket costs are.

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